Front Desk Supervisor
$37,440–$37,440 year
On-sitePaducah, Kentucky, United States
Job Summary
Ensure complete and constant satisfaction of all hotel guests by resolving complaints and confirming accurate front office interactions. Implement new programs and policies while spearheading service culture action plans to meet or exceed team goals. Supervise reservations, group information, and functions, including interviewing, hiring, counseling, and evaluating front office and reservations staff. Train, evaluate, and schedule Guest Service Representatives while ensuring adherence to the employee handbook. Assist in the budgeting process and participate in daily and weekly revenue meetings. Hold team meetings on selling, rate management, and customer service. Maintain compliance with all brand and company standards.
Required Qualifications
- High school diploma or equivalent
- Minimum of three years of guest service experience
- Minimum of two years of management experience
- Competent knowledge of all functions of the job with or without reasonable accommodations
Desired Qualifications
- Exceptional people/interactive skills
- Leadership/Supervisory abilities
- Strong communication skills and processes
- Capability of utilizing operating systems and computers
- Possess high level of energy, creativity and enthusiasm
- Excellent oral and written skills and communications
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