Front Desk Supervisor
$52,000–$58,240 year
On-siteTruckee, California, United States
Job Summary
Support daily front desk operations including check-in/out, key creation, room assignments, guest communications, and billing resolutions. Monitor room blocking, special requests, and VIP needs while using PMS and ALICE to coordinate guest interactions and maintenance follow-ups. Lead Front Desk Specialists through hiring, onboarding, scheduling, coaching, and performance feedback. Deliver anticipatory guest service, resolve escalated concerns, and collaborate with Housekeeping, Maintenance, and F&B teams. Introduce guests to membership benefits and prepare personalized welcome notes. Maintain an organized lobby environment and uphold community standards. Work flexible shifts including weekends and holidays.
Required Qualifications
- Ability to stand for extended periods
- Ability to lift up to 50 lbs occasionally
- Flexibility to work weekends, holidays, and varying shifts as needed
Desired Qualifications
- 1+ years of hotel front desk or hospitality experience preferred
- Prior supervisory experience is a plus but not required with strong leadership qualities
- Strong communication skills and comfort using hotel/PMS platforms
- A guest-first mindset and genuine enthusiasm for hospitality
- Thrive in a fast-paced environment and solve problems calmly and creatively
- Build strong working relationships across departments and collaborate naturally
- Stay organized, think ahead, and manage shifting priorities with ease
- Inspire teamwork and help others grow through coaching and real-time feedback
- Ability to work a flexible schedule including weekends and holidays
- Comfort using hospitality systems (PMS, OpenTable, Slack, or similar)
- A passion for the outdoors, wellness, and a sustainable lifestyle
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