Front Desk Supervisor
$31,200–$31,200 year
On-siteHarrisburg, North Carolina, United States
Job Summary
Lead front desk operations by ensuring smooth check-in processes, maintaining a clean environment, and resolving member concerns promptly. Manage weekly schedules for front desk and Kids Club coverage, assist with hiring and training new team members, and monitor attendance and punctuality. Drive Dollar Per Check-In performance daily, coach staff on supplement and retail sales, and execute promotions while tracking key metrics. Manage inventory levels for supplements and retail items, place orders, and ensure proper merchandising to minimize shrinkage. Oversee Kids Club staffing, safety, and daily standards while addressing parent concerns professionally. Collaborate with the General Manager and Fitness Manager on performance priorities and communicate daily goals to the team.
Required Qualifications
- Leadership
- Operational execution
- Team accountability
- Performance management
- Ability to set the tone for a professional, energetic, and welcoming front desk environment
- Ability to lead by example in all member, guest, and staff interactions
- Ability to create a culture of accountability, urgency, and performance
- Ability to build strong member relationships and deliver a consistent club experience
- Ability to ensure smooth and efficient check-in processes
- Ability to maintain a clean, organized, and professional front desk area
- Ability to resolve member concerns promptly and escalate issues when needed
- Ability to ensure policies and procedures are followed consistently by all front desk staff
- Ability to build and manage weekly schedules for front desk and Kids Club coverage
- Ability to ensure shifts are properly staffed and coverage gaps are addressed quickly
- Ability to assist with hiring, onboarding, and training new front desk team members
- Ability to monitor attendance, punctuality, and overall team accountability
- Ability to drive Dollar Per Check-In (DPC) performance on a daily basis
- Ability to coach the team on supplement sales, retail sales, and booking opportunities
- Ability to execute promotions and maintain visible tracking of sales performance
- Ability to support revenue growth through consistent front desk sales behaviors
- Ability to drive consistent booking of fitness assessments for all new and existing members
- Ability to train and hold front desk staff accountable to achieving a high booking percentage
- Ability to partner with the Fitness Manager to improve booking
- Ability to ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff
- Ability to manage supplement and retail inventory levels and maintain accurate counts
- Ability to place orders for supplements, retail items, and operational supplies as needed
- Ability to ensure product displays are organized, stocked, and merchandised appropriately
- Ability to minimize shrinkage and maintain inventory accountability
- Ability to oversee Kids Club staffing, scheduling, safety, and daily operations
- Ability to ensure cleanliness, compliance, and proper supervision standards are maintained
- Ability to address parent concerns professionally and support a positive family experience
- Ability to enforce daily cleaning and operational checklists for front desk areas
- Ability to ensure laundry, towel stock, and front-end presentation standards are maintained
- Ability to support communication of maintenance issues and follow-up on operational needs
- Ability to communicate daily goals, expectations, and updates to the front desk team
- Ability to track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage
- Ability to collaborate with the General Manager and Fitness Manager on performance and priorities
- Availability Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM
- Availability Friday: 10:00 AM - 4:00 PM
- Availability Saturday: 8:00 AM - 2:00 PM
- Willingness to alternate weekly shifts with the Fitness Manager on Fridays and Saturdays
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