Front Desk Supervisor (FT)
On-siteAcme, Michigan, United States
Job Summary
Organize and implement training programs for staff while maintaining and updating departmental manuals. Check guests into and out of rooms, manage cash control, and maintain accurate room inventory and house counts. Act as Manager on Duty during absences, handle guest concerns with diplomacy, and oversee safety and emergency procedures. Motivate staff to exceed performance levels, administer evaluations, and plan workdays while participating in budget management. Ensure compliance with environmental practices and maintain par stocks. Requires front desk operations experience, strong communication skills, and ability to work unsupervised under pressure.
Required Qualifications
- Must be able to pass a background investigation and drug screen as a condition of employment
- The ability to work unsupervised for long periods of time
- The ability to handle multiple tasks simultaneously
- Work well under pressure is a must
- Must be able to stand for long periods of time
- Must be able to lift up to 25lbs
- Must understand and abide by environmental practices of the resort
- Must be able to pass a background investigation and drug screen as a condition of employment
Desired Qualifications
- Prior experience in front desk operations or customer service is preferred
- Prior experience in a leadership role
- Experience with LMS is a plus
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