Front Desk Supervisor
$48,880,000–$48,880,000 year
On-siteDenver, Colorado, United States
Denver, Colorado, United StatesOn-siteFull Time$48,880,000–$48,880,000 yearEnterprise
Full TimeEnterprise
Job Summary
Answer guest inquiries regarding restaurants, transportation, and entertainment while handling check-ins and checkouts efficiently. Follow cash handling and credit policies, operate the front desk computer system, and complete shift checklists including bucket checks and rate verification reports. Balance shift paperwork, maintain a clean work area, and assist with safe deposit boxes. Use proper two-way radio etiquette and apply hospitality terminology to maximize room revenue and occupancy. Maintain regular attendance and cross-train in other hotel areas as needed.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
- Maintain a warm and friendly demeanor at all times
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
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