Front Desk Supervisor - Ellis Hotel
On-siteAtlanta, Georgia, United States
Job Summary
Manage day-to-day Front Office operations, overseeing check-in/check-out processes, billing verification, and reservation creation while ensuring brand standards and guest expectations are met. Supervise Front Office Associates through interviewing, performance reviews, and coaching to optimize occupancy and controllable expenses. Investigate and resolve guest complaints, maintain strict key controls and security, and monitor budgets, payroll, and daily house counts. Analyze service trends to facilitate continuous process improvement and ensure compliance with hotel policies and labor laws. Requires two-year college degree, strong leadership skills, and willingness to work varied hours including nights, weekends, and holidays.
Required Qualifications
- Two-year college degree or equivalent hospitality experience
- Must be willing to work varied hours including nights, weekends, and holidays
- Strong leader of people
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Familiar with common computer software programs
Desired Qualifications
- Previous brand experience highly desirable
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.