Front Desk Supervisor - DoubleTree by Hilton Williamsburg
$38,480–$41,600 year
On-siteWilliamsburg, New York, United States or Williamsburg, Virginia, United States
Williamsburg, New York, United States or Williamsburg, Virginia, United StatesOn-siteFull Time$38,480–$41,600 year
Full Time
Job Summary
Oversee daily front desk operations by supervising staff, managing check-in and check-out processes, and handling guest inquiries and complaints. Monitor room availability, reservations, and rates while ensuring compliance with brand standards and safety procedures. Train and mentor associates, coordinate with housekeeping and maintenance, and manage cash handling and billing transactions. Schedule team shifts and enforce operational policies to maintain a professional environment. Requires flexibility for nights, weekends, and holidays.
Required Qualifications
- High school diploma or equivalent
- Previous experience in a hotel front desk role
- Ability to work flexible hours, including nights, weekends, and holidays
Desired Qualifications
- Hospitality or business-related degree
- Previous experience in a supervisory capacity
- Proficiency in hotel management software
- Proficiency in Microsoft Office Suite
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