Front Desk Supervisor
On-siteArlington, Virginia, United States
Job Summary
Supervise Front Desk operations, ensuring seamless guest check-in and check-out while maintaining service excellence standards. Coordinate with housekeeping and other departments to fulfill special requests, handle the hotel phone system, and manage guest reservations. Assist the FOM in training employees on brand standards, hotel policies, and POS systems. Perform cashier duties, post charges to guest accounts, and maintain the cleanliness of the Front Office area. Follow emergency procedures and notify managers of any guest, hotel, or staff problems. Work 24 hours a day, 7 days a week, adhering to fluctuating business demands and shift requirements.
Required Qualifications
- Previous hotel front desk experience
- Ability to stand for a long period of time
- Ability to work in a fast-paced environment
- Ability to maintain control and composure in difficult situations and exhibit good judgment
- Good communication and interpersonal skills
- Must be available to work shifts other than those they prefer or normally work
- Must adhere to all work rules, procedures, and policies established by the hotel
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