Front Desk Supervisor - Day Shift -Hiring Bonus Available*
On-siteGrand Rapids, Michigan, United States
Job Summary
Assist the Front Desk Manager and/or General Manager while providing attentive service to guests prior to arrival and throughout their stay. Maximize room revenue and occupancy by overseeing check-in/check-out processes, handling reservations, and monitoring VIP requests. Execute all front desk computer system phases, manage messages and mail delivery, and ensure accurate room rate verification and housekeeping reports. Enforce Aimbridge Hospitality standards, including credit policies, safety regulations, and emergency procedures, while maintaining high personal appearance and grooming. Lead the team by establishing guest relations standards, training new hires, and ensuring associates meet productivity and budgeted targets.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Valid driver's license for the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Ability to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Ability to maintain composure and objectivity under pressure
- Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Ability to be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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