Front Desk Supervisor

Greet, register, and assign rooms to guests while verifying credit, issuing keys, and collecting payments. Manage reservations, post charges to ledgers, and compute bills for departing guests. Supervise front desk staff, schedule their shifts, and train new associates on SOPs and emergency procedures. Maintain lobby cleanliness, restock supplies, and record guest accounts manually or via computer. Resolve guest complaints, answer inquiries about services and travel directions, and ensure all team members balance shifts and complete checklists.