Front Desk Supervisor

Supervise front desk operations by greeting, registering, and assigning rooms to guests while verifying credit and issuing keys. Make and confirm reservations, post charges to ledgers, and collect payments from departing guests. Answer inquiries regarding hotel services, travel directions, and local recommendations. Clean and maintain lobby areas, restock supplies, and water plants. Plan and schedule staff work, supervise employees, and train new associates on cashier procedures. Ensure all team members know emergency procedures and balance shift accounts. Record guest comments and refer complaints to managers as necessary.