Front Desk Supervisor
$72,800–$72,800 year
On-siteHonolulu, Hawaii, United States
EXPIREDHonolulu, Hawaii, United StatesOn-siteFull Time$72,800–$72,800 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Interview, hire, train, and manage performance evaluations for Guest Service Agents while supervising daily front desk operations to ensure compliance with SOPS and LSOPs. Resolve guest complaints, accommodate special requests, and authorize revenue allowances by conducting thorough research and applying sound judgment during emergencies or heavy activity. Implement company programs, maximize revenues, and maintain an even disposition to serve as a role model for clerks. Work on a regular basis with competitive hourly pay and benefit plans.
Required Qualifications
- Must have the ability to communicate in English
- Self-starting personality
- Even disposition
- Professional appearance and manner
- Ability to communicate well with guests
- Willingness to pitch-in and help co-workers with their job duties
- Team player
- Ability to effectively deal with internal and external customers
- High levels of patience
- Tact
- Diplomacy
- Ability to defuse anger
- Ability to collect accurate information
- Ability to resolve conflicts
- Basic mathematical skills
- Considerable skill in the use of a calculator
- Ability to prepare moderately complex mathematical calculations without error
- Ability to access and accurately input information using a moderately complex computer system
- Ability to stand, walk and continuously perform behind the front desk
- Ability to observe and detect signs of emergency situations
- Ability to communicate verbally and in writing
- Ability to prepare complex reports of room availability and revenues generated
- Ability to establish and maintain effective working relationships with associates, customers and patrons
- Must be willing to work on a regular basis
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