Front Desk Supervisor

Organize and direct front desk staff, coordinating schedules to ensure effective patient care and quality standards. Lead a team of Care Facilitators by setting performance goals, developing talent, and implementing progressive improvements. Supervise center operations including quality, compliance, human resources, and patient experience while managing VIP customer interactions from entry to exit. Optimize scheduling to ensure 100% patient assignment and manage discharge follow-ups. Serve as a primary contributor in hiring, resolve escalated patient issues, and troubleshoot office technology and supply needs. Maintain strict adherence to ChenMed's core model and Center Playbook procedures.