Front Desk Supervisor

Organize and direct front desk staff to ensure effective patient care services and quality standards are met. Train, guide, and support Care Facilitators while leading center operations including quality, compliance, human resources, and patient experience. Set performance goals, develop top talent, and implement progressive improvements through regular coaching and leadership rounding. Optimize scheduling by adhering to enterprise templates, ensuring 100% patient assignment, and managing high-risk follow-ups. Serve as the primary point of contact for escalated patient issues, troubleshoot dashboard and computer issues, and maintain accurate medical record documentation. Fulfill front desk tasks as needed for absences and support the VIP patient experience from entry to exit.