Front Desk Supervisor
$26,000–$30,000 year
On-siteBreckenridge, Colorado, United States
Job Summary
Build, manage, and adjust the front desk schedule seven days per week, scaling hours up in winter peak and down in shoulder seasons. Personally work front desk shifts including check-in, check-out, reservations, guest issue resolution, and concierge support. Train and supervise front desk agents on CoralTree service standards, the SPROUT program, and property-specific guest journey touchpoints. Manage cash, credit card processing, daily deposits, and end-of-shift audits with full accountability. Coordinate seamlessly with housekeeping and maintenance to deliver clean, rental-ready units at every arrival. Own the after-hours arrival communication process with the CoralTree Manager on Duty answering service, including accurate handoff of guest names, dates, units, and access codes. Support the Rental Program by capturing reservations, upselling, and answering owner-prospect inquiries. Maintain front desk operating supplies, collateral, and the lobby presentation to CoralTree brand standards.
Required Qualifications
- Three or more years of front desk or guest services experience
- At least one year in a lead or supervisor role
- Proven scheduling, training, and coaching skills
- Cash handling, PCI compliance, and night audit experience
- Outstanding interpersonal skills
- Calm under pressure
- Service-first mindset
- Ability to build personal credibility by behaving with the highest ethical standards
- Ability to develop self and others through coaching, training, and continuous learning
- Ability to implement and maintain a guest service culture consistently in a seasonal environment
Desired Qualifications
- Hospitality leadership experience in a resort, vacation rental, or condominium-hotel environment
- PMS proficiency
- Track experience with PMS
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.