Front Desk Supervisor
On-siteNorcross, Georgia, United States
EXPIREDNorcross, Georgia, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Oversee front desk operations by managing guest check-ins and check-outs, handling reservations, and monitoring VIP requests while maximizing room revenue. Enforce Avion Hospitality standards by ensuring associates maintain proper grooming, follow credit policies, and execute shift checklists efficiently. Review daily logs, manage message delivery, and lead departmental meetings to maintain productivity levels. Provide training for new hires, assist in emergency procedures, and ensure all guests receive attentive service throughout their stay.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.