Front Desk Supervisor
On-siteHouston, Texas, United States
Job Summary
Oversee front desk operations by checking guests in and out, managing reservations, and handling all guest inquiries with a service-oriented demeanor. Maximize room revenue and occupancy through merchandising while monitoring VIP requests, special guest needs, and daily front office logs. Enforce hotel credit policies, ensure accurate reporting on room rates and housekeeping, and maintain proper PBX console operations. Train new hires, lead departmental meetings, and assist the General Supervisor in maintaining Avion Hospitality standards across all associates. Work flexible shifts to support hotel needs, ensuring high productivity levels and efficient shift checklist completion.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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