Front Desk Supervisor
On-siteFort Myers, Florida, United States
Job Summary
Oversee front desk operations by checking guests in and out efficiently, managing reservations, and handling all guest inquiries with a friendly, service-oriented demeanor. Monitor VIP requests, review daily logs, and ensure accurate room rate verification and billing compliance. Enforce Aimbridge Hospitality standards for personal appearance, safety, and operational procedures while assisting the General Manager and team leader. Train new hires, attend departmental meetings, and execute shift checklists to maintain productivity at or above budgeted standards. Perform duties of a Front Desk Agent as required, including operating the P.B.X. console and delivering messages professionally.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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