Front Desk Supervisor
On-siteBethlehem, Pennsylvania, United States
Job Summary
Assist the Front Desk Manager and General Manager while providing attentive service to guests before arrival and throughout their stay. Maximize room revenue and occupancy by overseeing check-ins and check-outs, managing reservations, and monitoring VIP requests. Review the Front Office log and Trace File daily, execute all phases of the front desk computer system, and ensure accurate completion of bucket check reports. Enforce Aimbridge Hospitality standards, including credit policies and emergency procedures, while maintaining high personal appearance and grooming. Lead the team by establishing good communications, training new hires, and ensuring associates follow protocols for answering calls and handling guest objections. Maintain regular attendance and complete shift checklists in a timely manner.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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