Front Desk Supervisor
On-siteSanta Rosa, California, United States
Santa Rosa, California, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Conduct front desk operations by managing guest check-ins and check-outs, handling reservations, and monitoring VIP requests while maximizing room revenue. Oversee daily front office logs, execute computer system phases, and ensure accurate completion of bucket checks and housekeeping reports. Enforce Aimbridge Hospitality standards, assist the General Manager in training new hires, and lead departmental meetings to maintain productivity at budgeted levels. Perform all Front Desk Agent duties, manage the P.B.X. console, and execute emergency procedures as required.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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