Front Desk Supervisor
On-siteAlbuquerque, New Mexico, United States
Job Summary
Assist the Front Desk Manager and/or General Manager while providing attentive service to guests and maximizing room revenue. Approach all guest encounters with a friendly, service-oriented demeanor, ensuring checks-in and checks-outs are efficient and courteous. Obtain reservation details, monitor VIP requests, and execute all phases of the front desk computer system while logging messages and mail. Enforce Aimbridge Hospitality standards, manage the P.B.X. console, and assist in emergency procedures. Complete shift checklists, verify room rate reports, and lead by example in team communication. Participate in departmental meetings, assist in training new hires, and perform any other duties as required by management.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Valid driver's license for the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Ability to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Ability to maintain composure and objectivity under pressure
- Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Ability to be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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