Front Desk Supervisor
On-siteChicago, Illinois, United States
Job Summary
Oversee front desk operations by managing guest check-ins and check-outs, handling reservations, monitoring VIP requests, and enforcing credit policies. Execute daily tasks including reviewing logs, managing the P.B.X. console, and ensuring accurate room rate verification reports. Lead a team by training new hires, setting standards for associate performance, and assisting the General Manager with departmental meetings and productivity goals. Maintain high personal grooming standards and resolve guest disputes with composure while maximizing room revenue through merchandising. Work flexible shifts to meet hotel needs, reporting directly to management in a fast-paced environment.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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