Front Desk Supervisor
On-siteWoburn, Massachusetts, United States
Job Summary
Assist the Front Desk Manager and General Manager while providing attentive service to guests prior to arrival and throughout their stay. Maximize room revenue and occupancy by overseeing check-ins/outs, managing reservations, and monitoring VIP requests. Execute all front desk computer system phases, maintain the Front Office log, and ensure accurate bucket check reports. Enforce Aimbridge Hospitality standards, including credit policies, PBX console operation, and emergency procedures. Train new hires, lead departmental meetings, and maintain productivity at or above budgeted standards. Perform duties of a Front Desk Agent and complete shift checklists efficiently.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Must be able to perform all duties of Front Desk Agent
- Must be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed
- Must be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner
- Must be able to answer phones call-backs to guests guest request log
- Must be able to check in/out guests in a friendly efficient and courteous manner
- Must be able to answer all guest inquiries in a timely and professional nature
- Must be able to assist in training of new hires and current associates on a regular basis
- Must be able to attend meetings as required by management
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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