Front Desk Supervisor
On-siteBaltimore, Maryland, United States
Job Summary
Assist the Front Desk Manager and General Manager by providing attentive service to guests, maximizing room revenue, and overseeing front office operations. Execute all phases of the front desk computer system, manage reservations, and monitor VIP requests while ensuring accurate check-in and check-out procedures. Review daily logs, enforce credit policies, and lead the team by setting standards for guest relations and personal appearance. Complete shift checklists, assist in training new hires, and participate in departmental meetings to maintain productivity levels. Perform duties of a Front Desk Agent as required, including answering inquiries and managing the P.B.X. console, while adhering to Aimbridge Hospitality standards and emergency procedures.
Required Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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