Front Desk Supervisor

Supervise daily front desk operations, coordinate Front Desk Agents on shift, and manage complex guest situations including complaints, billing disputes, and VIP requests. Lead recruitment and training for new agents, draft and test front desk SOPs for check-in/out and billing, and prepare welcome scripts and training materials. Control cash registers and financial compliance, liaise with Housekeeping for room status updates, and replace the Front Desk Manager during absences. Ensure strict adherence to Sofitel and La Maison service standards and loyalty programs. Requires 2–3 years of reception experience, preferably in luxury hotels, with fluency in French, Arabic, and English, plus OPERA PMS proficiency. Join Accor's 5,500-hotel network dedicated to responsible hospitality.