Front Desk Supervisor (48414)
$56,160–$60,320 year
On-siteSanta Monica, California, United States
Job Summary
Supervise front desk operations during assigned shifts by accurately checking guests in and out, answering phones, and promptly meeting all guest requests. Greet arrivals and lobby guests, administer check-in and check-out, confirm billing, assist with reservations including stay modifications, and handle upselling. Manage guest services by taking wake-up calls, arranging restaurant and tour reservations, and accommodating unique requests while addressing concerns and escalating complaints as needed. Maintain and enforce operational standards and company procedures. Work a full-time hospitality schedule defined by operational needs, including weekends and holidays.
Required Qualifications
- A high school diploma or GED
- Previous Hilton software experience (OnQ, R&I, GRO, etc.)
- A minimum of two years prior experience in a concierge, front desk or guest service in a luxury hotel environment
- One year of supervisory experience
- Able to frequently lift or move items weighing up to 10 pounds
- Occasionally needs to lift or move items weighing up to 20 pounds
- Able to use hands to use and manipulate tools and objects or control equipment
- Adequate vision to do the same safely
- Able to move about the property to perform assigned tasks and responsibilities
- Able to stand for extended periods
- Able to walk
- Able to climb stairs
- Able to stoop
- Able to kneel
- Able to crouch
- Able to crawl
- Full-time hospitality schedule defined by operational needs, including weekends and holidays
- Willing to conform to hotel dress and grooming standards
- No visible tattoos while wearing a uniform
- No unnatural hair colors
- No piercings other than one pair of earrings
- Neatly groomed facial hair
- Treats all guests with the highest level of concern and care
- Demonstrates a natural disposition towards personal and public safety
- Operates from a place of integrity, honesty, and ethics
- Has broad knowledge of local restaurants, nightlife, museums, current events, and attractions
- Must be able to provide accurate and precise directions
- Able and willing to maintain regular attendance and punctuality
- Excellent verbal and written communication skills
- Ability to write and speak clearly
- Treats everyone with respect and dignity
- Accepts responsibility and takes ownership of tasks
- Follows through on commitments
- Takes initiative and maintains confidentiality
- Excellent organizational skills
- Attention to detail
- Strong time management skills
- Proven ability to meet goals and deadlines
- Ability to function well in a fast-paced, high-volume environment
Desired Qualifications
- At least three years of front desk experience at a luxury hotel or resort
- Degree or certification in hospitality or hotel management
- One year of supervisory experience in a four-star or five-star hotel
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