Front Desk Supervisor 17hr
$35,360–$35,360 year
On-siteRockford, Illinois, United States
Rockford, Illinois, United StatesOn-siteFull Time$35,360–$35,360 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Oversee front desk operations by managing guest check-ins and check-outs, handling reservations, and monitoring VIP requests while maximizing room revenue. Execute daily Front Office log reviews, process messages and mail, and ensure accurate completion of bucket check and housekeeping reports. Enforce Aimbridge Hospitality standards, assist the General Supervisor with team leadership, and train new hires on procedures. Answer guest inquiries promptly, maintain composure during high-pressure situations, and perform any other duties required by management.
Required Qualifications
- Availability for all shifts
- Prior experience
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Valid driver's license for the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Ability to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Ability to maintain composure and objectivity under pressure
- Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Ability to be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
Desired Qualifications
- College course work in related field
- Previous supervisory responsibility
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