Front Desk Supervisor - $1000 Sign-On Bonus - AC Hotel by Marriott Minneapolis Downtown
$45,760–$45,760 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Supervise front desk operations to ensure optimal service and hospitality for arriving, departing, and in-house guests. Train, direct, and coach the front desk team while resolving customer issues and complaints efficiently. Complete check-in and departure procedures, manage cash transactions and guest accounts using accurate procedures, and answer inquiries regarding reservations and hotel information. Utilize suggestive selling techniques to increase occupancy and revenue, operate PBX equipment for calls and wake-up services, and maintain accurate hotel records. Requires one year of related experience, high school education, and strong management skills. Full-time role with a $1000 sign-on bonus and $22/hour salary. Located in downtown Minneapolis at the AC Hotel by Marriott.
Required Qualifications
- High school education or equivalent experience
- 1 or more full years employment experience in a related position with this company or other organization(s)
- Understanding of all hotel front office procedures
- High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- Past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
- Knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines
- Supervision/management skills
- Ability to communicate information and hotel services to management and guests
- Second language may be required
- Ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Ability to communicate in person and on telephone frequently
- Ability to read written communiqués, analyzing reports and seeing monochrome computer screen
- Excellent speech communication skills
- Excellent literacy
- Continuous standing 90% of time
- Lifting up to 50 lbs. guest luggage; limited
- Pushing up to 50 lbs. bell cart; limited
- Pulling up to 50 lbs. bell cart; limited
- Carrying up to 25 lbs. guest luggage; limited
- Continuous standing -80% of shift
Desired Qualifications
- Creative spirit
- Spanish roots
- European soul
- Global mindset
- Timelessly modern hotel at an unusually smart value lifestyle brand
- Suggestive selling techniques to sell room nights, increase occupancy and revenue
- Ability to maintain good customer relations by keeping abreast of all in-house and area functions
- Ability to answer questions and concerns with timely and knowledgeable responses in person and on telephone
- Ability to assist outgoing calls, scheduling and setting wake-up calls and paging guests
- Maintain a friendly, cheerful and courteous demeanor at all times
- Ability to perform other duties as assigned, requested or deemed necessary by management
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