Front Desk / Student Support Assistant

Job Summary

Required Qualifications

• •High school diploma or GED
• •Must meet Pennsylvania paraprofessional qualifications through one of the following: Completion of at least two years of post-secondary study (48 credits); or Associate degree or higher; or Successful completion of an approved paraprofessional assessment
• •Valid driver's license
• •Reliable transportation
• •Ability to safely operate a motor vehicle and maintain an acceptable driving record
• •Ability to obtain and maintain QBS certification and any other required training
• •Must possess or be eligible to obtain Pennsylvania Guest Teacher certification and maintain all qualifications necessary to provide classroom coverage when required
• •Ability to regularly lift, carry, push, pull, and/or move items weighing up to 50 pounds
• •Ability to read and interpret manuals, correspondence, procedures, and reports
• •Ability to write routine reports and professional correspondence
• •Ability to communicate effectively with students, staff, parents, and community members in one-on-one and group settings
• •Ability to apply common-sense understanding to carry out written and oral instructions
• •Ability to solve practical problems, prioritize tasks, and address situations involving multiple variables in a school environment
• •Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
• •Ability to calculate percentages, maintain counts and records, and interpret basic charts and reports
• •Ability to sit, stand, walk, reach, bend, stoop, speak, and hear
• •Ability to maintain confidentiality regarding student information, records, behaviors, family communications, and school-related matters
• •Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information appropriately
• •Ability to remain calm, flexible, and solution-focused in stressful or crisis situations
• •Ability to support students with varying academic, behavioral, and social-emotional needs
• •Ability to respond effectively to behavioral crises and implement approved de-escalation and safety management procedures
• •Commitment to creating a safe, positive, and supportive school environment
• •Ability to work independently and collaboratively in a fast-paced school environment
• •Strong interpersonal, verbal, and written communication skills
• •Strong attention to detail and ability to maintain accurate records
• •Strong working knowledge of Google Workspace, Microsoft Office (Outlook, Word, Excel, PowerPoint), student information systems, and standard office technology
• •Excellent organizational, time management, and multitasking skills with the ability to prioritize competing responsibilities
• •Demonstrated customer service skills and the ability to interact professionally and courteously with students, families, staff, visitors, and community members
• •Ability to safely operate a motor vehicle and maintain an acceptable driving record
• •Ability to operate standard office equipment and technology platforms
• •Ability to communicate effectively and maintain positive working relationships with students, families, staff, school districts, and community partners
• •Ability to work independently and collaboratively, maintain confidentiality, and perform duties in accordance with Intermediate Unit policies and applicable state and federal regulations
• •Must be able to regularly lift, carry, push, pull, and/or move items weighing up to 50 pounds
• •Must possess or be eligible to obtain Pennsylvania Guest Teacher certification and maintain all qualifications necessary to provide classroom coverage when required
• •Must be able to obtain and maintain QBS certification and any other required training

Desired Qualifications

• •Previous experience in school office operations, administrative support, education, student services, customer service, or a related field
• •Experience working with students who have academic, behavioral, social-emotional, or special education needs