Front Desk Staff
On-siteRancho Santa Fe, California, United States
Rancho Santa Fe, California, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Greet members and guests with a warm, professional demeanor upon arrival and departure. Handle inquiries, manage check-in and check-out processes, verify membership status, and collect fees. Assist with special requests, schedule appointments, and process payments accurately. Maintain accurate records of visits, ensure the front desk area is clean, and report maintenance or safety issues. Answer communications, direct calls, and ensure all club policies are followed. Work weekends and holidays as required, with flexibility for additional hours.
Required Qualifications
- High school diploma or equivalent
- Ability to lift, carry, push, or pull up to 100 lbs. on occasion
- Availability to work on weekends and/or holidays as required
- Flexibility to work additional hours as needed to meet position deadlines
- Adherence to attendance requirements as outlined in the weekly schedule
Desired Qualifications
- Previous experience in customer service or front desk role in a golf and country club or fitness center setting
- Strong interpersonal and communication skills, with a friendly and professional demeanor
- Ability to handle multiple tasks and work effectively in a fast-paced environment
- Proficiency in using office equipment, such as computers, telephones, and reservation systems
- Basic knowledge of club operations and amenities
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