Front Desk Specialist
$41,600–$41,600 year
On-siteWisconsin Dells, Wisconsin, United States
Job Summary
Act as the primary contact for guests, vendors, and owners by handling phone calls, emails, and chats to resolve reservation questions while maintaining high satisfaction standards. Coordinate with maintenance and housekeeping teams to create and delegate tickets, verify unit availability for vendor visits, and identify potential owner leads from walk-ins or incoming calls. Build business relationships with internal support teams and meet company metrics for guest satisfaction, accuracy, and inquiry conversion. This role requires reliable personal transportation for frequent travel between worksites and the ability to work independently while contributing to a collaborative environment. The position is part-time, scheduled Saturday through Wednesday from 10 am to 6 pm, with a pay rate of $20/hr.
Required Qualifications
- Reliable transportation required.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information in a way's clear, thoughtful, and represents the company in a positive way always.
- This role involves frequent travel between worksites, so reliable personal transportation is essential.
- Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
Desired Qualifications
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- Minimum 1 year experience in administrative or customer service style role is a bonus.
- Excellent time management skills with the ability to change activity frequently and cope with interruptions.
- Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
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