Front Desk Specialist

Receive incoming calls from customers and assist them with their needs, including gathering information related to customer concerns and providing appropriate resolution. Assist in setting appointments for patients, double-check appointment confirmations, and call patients to update them with upcoming scheduled procedures and clinical preparations. Open and maintain customer accounts by updating account information, process orders, and label faxes received electronically. Escalate customer concerns that are critical or require immediate resolution beyond agent capability. This role is full-time on a US shift in an office setting within a leading medical digital imaging service provider in New Jersey.