Front Desk Specialist

Manage patient check-in and check-out with accurate data entry, complete full patient registration, and collect insurance details to process co-pays and balances. Educate patients on office and billing policies, verify eligibility, and submit daily payment collection reports. Schedule follow-up appointments, document changes, and assist patients with coordinating tests, labs, and outside referrals while obtaining necessary authorizations. Answer phones, take messages, direct calls, and manage record requests in collaboration with Medical Records. Open and close the office as needed while maintaining a professional environment through positive interactions with patients, physicians, and colleagues.