Front Desk Specialist (Midtown)
On-siteHouston, Texas, United States
Job Summary
Serve as the clinic's first point of contact by welcoming patients, addressing their questions and concerns with empathy, and guiding them through initial visit steps. Collect and update accurate patient information, manage required forms and EHR entries, and verify insurance coverage and eligibility prior to appointments. Schedule, confirm, and adjust appointments efficiently while supporting patient flow through check-ins, check-outs, and walk-ins. Answer phones, maintain organized front-of-house areas, and provide cross coverage to other clinics as needed to ensure continuity of operations. Maintain clear communication with clinical and administrative staff while participating in required training and upholding professional conduct and privacy standards.
Required Qualifications
- High school diploma or GED
- Minimum of 1 year of experience in a healthcare, customer service, or administrative setting
Desired Qualifications
- Additional coursework or training in healthcare administration, customer service, or office management
- Professional certifications in medical office administration or customer service
- Experience working with patients, clients, or the public in a fast paced environment
- Strong ability to multitask while maintaining accuracy and attention to detail
- Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure
- Soft skills such as empathy, adaptability, teamwork, and a service oriented mindset
- Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software
- Bilingual proficiency in English and Spanish
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