Front Desk Specialist (Memorial)
On-siteHouston, Texas, United States
Job Summary
Serve as the clinic's first point of contact, welcoming patients and addressing their questions with empathy while managing check-ins, check-outs, and walk-ins. Collect and update accurate patient information, verify insurance eligibility, and maintain confidential EHR entries with precision. Schedule and confirm appointments, relay information to clinical staff to support care delivery, and answer phones promptly. Keep front-of-house areas organized, track supplies, and collect payments while providing cross coverage to other clinics as needed. Adapt to changing priorities and assist with special projects to ensure continuity of operations.
Required Qualifications
- High school diploma or GED
- Minimum of 1 year of experience in a healthcare, customer service, or administrative setting
Desired Qualifications
- Additional coursework or training in healthcare administration, customer service, or office management
- Professional certifications in medical office administration or customer service
- Experience working with patients, clients, or the public in a fast paced environment
- Strong ability to multitask while maintaining accuracy and attention to detail
- Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure
- Soft skills such as empathy, adaptability, teamwork, and a service oriented mindset
- Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software
- Bilingual proficiency in English and Spanish
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