Front Desk Specialist - Lee, MA
$37,502–$42,536 year
On-siteSouth Lee, Massachusetts, United States
Job Summary
Facilitate the guest experience from check-in through check-out by handling complex tasks including room changes, inventory moves, folio adjustments, and key creation. Serve as the primary point of contact for all folio transactions, cash handling, and guest inquiries, while ensuring safety and security. Perform end-of-day reporting for the house bank, verify customer credit, and coordinate with housekeeping to expedite unit cleaning. Maintain technical expertise in business center and Wi-Fi access, and run daily reports to complete assigned duties. Work full-time shifts from 7:00 AM to 11:00 PM, including weekends and holidays, at the South Lee, MA location.
Required Qualifications
- High School Diploma or GED
- Minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
- A commitment to providing outstanding customer service
- Knowledge of Microsoft Office Suite
- Able to acquire a clear understanding of timeshareware applications
- Basic knowledge of office equipment required to perform the job
- Ability to establish and maintain effective working relationships with co-workers and leaders
- Strong problem-solving skills
- Capable of seeing a task through to completion
- Strong organizational skills
- Excellent verbal and written communication skills
- Fluent in the English language
- Fully available to work any shifts from 7:00AM-11:00PM
- Weekends and holidays are a must
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