Front Desk Specialist I

Greet patients and visitors in person and by telephone, answering inquiries and referring questions to appropriate staff. Schedule appointments to optimize patient satisfaction and provider time while managing examining and treatment room utilization. Collect insurance copays, balances, and uninsured payments at the time of service, and process payment plan agreements. Perform patient check-in and check-out, obtain demographics, and verify insurance information at each visit. Maintain individual bank reports and prepare end-of-day summaries for management sign-off. Control patient access beyond the lobby and keep the waiting room and front desk area neat and orderly. Assist with clinical inboxes as needed and ensure all required health forms are verified and stored correctly in the EMR. Maintain positive customer relations with patients, families, providers, and the healthcare team. Work Monday through Friday, 8:00 a.m. to 5:00 p.m., with potential evening or weekend shifts depending on location.