Front Desk Specialist (Heights)
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Welcome patients as the clinic's first point of contact, manage intake, scheduling, and walk-ins, and verify insurance eligibility. Collect and update accurate patient information in the EHR while maintaining confidentiality. Address patient concerns with empathy, answer phones, and relay critical information to clinical staff to ensure smooth care delivery. Maintain a clean front-of-house environment, track supplies, and collect payments. Provide cross-coverage to other clinics as needed and adapt to changing operational priorities.
Required Qualifications
- High school diploma or GED
- Minimum of 1 year of experience in a healthcare, customer service, or administrative setting
Desired Qualifications
- Additional coursework or training in healthcare administration, customer service, or office management
- Professional certifications in medical office administration or customer service
- Experience working with patients, clients, or the public in a fast paced environment
- Strong ability to multitask while maintaining accuracy and attention to detail
- Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure
- Soft skills such as empathy, adaptability, teamwork, and a service oriented mindset
- Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software
- Bilingual proficiency in English and Spanish
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