Front Desk - Spa Coordinator
On-siteMiami Beach, Florida, United States
Job Summary
Provide excellent customer service while promoting retail, upsells, and packages to meet daily sales goals. Book and confirm appointments, directing clients through the checking-in and out process and communicating with back-of-house teams. Ensure cleanliness of the spa and retail areas, handle various assignments simultaneously, and manage a multi-line phone system with proper grammar and etiquette. Address client concerns with insight and poise while maintaining a clean and refined appearance. This role requires flexibility for scheduled and coverage shifts, including weekend days, with availability aligned to current needs. Join our established lifestyle medical spa brand offering friends and family discounts alongside hourly pay plus sales commission.
Required Qualifications
- Sales-driven
- Experience with appointment booking software (Boulevard, Booker, MindBody, etc)
- Retail experience (2+ years)
- Proper grammar and phone etiquette skills
- Clean and refined appearance
- Punctual and Reliable
- Team player
- Leadership capabilities
- Availability must align with current need
- A weekend day is required
Desired Qualifications
- Med Spa experience preferred
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