Front Desk Shift Supervisor

Greets and welcomes guests upon arrival, listens to requests, and responds with answers meeting reasonable guest needs. Provides exceptional guest service to all guests while supervising Guest Service Agents, Concierge, and Bellmen during the shift. Fields and resolves all front desk staff challenges, handles initial hotel guest requests by directing them to a manager, and ensures accurate completion of all front desk tasks and room logs. Directly supervises employees by interviewing, hiring, training, appraising performance, and addressing complaints in accordance with organizational policies.