Front Desk Shift Manager - Borgata
$46,200–$61,500 year
On-site · Atlantic City, New Jersey, United States
Job Summary
The Manager of Front Desk Operations will support the Senior Hotel Manager and lead the front desk team to achieve operational and financial goals, including labor and financial performance. Responsibilities include implementing policies and procedures for front desk operations, coaching and developing staff, ensuring guest satisfaction, participating in interviews and training, and driving service standards in alignment with MGM Resorts. The ideal candidate has a Bachelor's degree (preferred) and 2+ years of experience managing front desk or hotel operations staff, with a focus on delivering exceptional guest experiences and achieving performance targets.
Required Qualifications
- Bachelor's Degree preferred
- 2+ years of prior relevant experience in direction and management of employees in a hotel environment
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