Front Desk

Register and assign rooms to hotel guests while verifying identification and issuing keys. Handle check-in and check-out processes, manage guest accounts, and process payments from departing guests. Answer incoming calls, connect callers to appropriate extensions, and respond to inquiries regarding hotel services, dining, and local activities. Maintain records of room availability, confirm reservations, and coordinate with housekeeping and maintenance staff for room status updates and guest issues. Perform simple bookkeeping tasks, including balancing cash accounts, and document guest feedback or complaints for supervisor review.