Front Desk
On-siteHawley, Pennsylvania, United States
Hawley, Pennsylvania, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Greets all customers warmly, checks guests in and out by issuing keys and directing them to rooms, and answers inquiries about hotel services and local recommendations. Manages inbound phone calls, escalates customer concerns as needed, and maintains a neat work area. Attends required team meetings and performs other duties as assigned. Must work a flexible schedule including mornings, evenings, nights, weekends, and holidays.
Required Qualifications
- High school diploma or GED
- One year of experience in a front desk or customer facing role
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem solving skills
- Ability to maintain composure under stress
- Strong organization skills
- Ability to multi-task
- Ability to manage time to meet frequently changing deadlines
- Proficient computer and internet skills
- Excellent telephone skills
- Ability to work a flexible schedule
- Ability to work days
- Ability to work evenings
- Ability to work weekends
- Ability to work holidays
Desired Qualifications
- Some post high school education or training
- Experience preferably in a hotel
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