Front Desk Sales / Member Services
$35,360–$35,360 year
On-siteWexford, Pennsylvania, United States
Job Summary
Support membership growth by connecting with prospective families, converting inquiries into enrollments, and achieving daily, weekly, and monthly enrollment goals. Deliver exceptional customer service by answering questions, resolving concerns, and building relationships with current and prospective members through phone calls and in-person interactions. Process registrations, schedule lessons, maintain accurate records, and coordinate birthday parties and in-school special events while ensuring the front desk remains welcoming and organized. Answer inquiries promptly and convert leads while supporting business growth. Work in a warm, humid pool environment with a set weekly schedule including weekday evenings and weekend shifts.
Required Qualifications
- Strong sales skills
- Lifeguard certification
- CPR certification
- First Aid certification
- AED certification
- Availability for at least one weekday evening shift until 8:30pm
- Availability for at least one weekend shift (Saturday/Sunday) per workweek
Desired Qualifications
- Motivation by accomplishing goals
- Supporting business growth
- Love for building relationships
- Helping people find the right solution for their needs
- Enjoyment of connecting with people
- Creating positive experiences
- Enthusiasm
- Ability to deliver exceptional customer service
- Ability to answer questions and resolve concerns
- Ability to process registrations, schedule lessons, and support front desk operations
- Ability to maintain accurate records and assist with administrative responsibilities
- Ability to coordinate birthday parties and in-school special events
- Ability to create a welcoming, clean, and organized environment
- Ability to support a positive team culture
- Ability to grow membership by connecting with prospective families
- Ability to contact new inquiries promptly and convert them into memberships
- Ability to be trusted as a go-to resource throughout a swim journey
- Ability to make new families feel welcomed, informed, and excited to enroll
- Ability to achieve daily, weekly, and monthly enrollment goals
- Ability to create a Golden Experience and WOW customer service
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