Front Desk / Sales Advisor
On-siteAlpharetta, Georgia, United States
Job Summary
Greet all incoming members and guests, ensuring check-in procedures are followed and thanking guests upon exit. Manage member and guest inquiries via email and in-person, handling service issues such as billing questions, address changes, and payment setups. Drive revenue by creating new business through promotions, referrals, and direct outreach, while promoting specials and selling merchandise. Maintain a clean, clutter-free studio and entryway, including hourly bathroom checks, towel/laundry maintenance, and updating supply and maintenance logs. Tour potential members through the facility, connect guests to equipment and amenities, and follow up with enrolled members to exceed expectations. This hourly role offers unlimited commission potential based on personal drive and sales targets, with a requirement to work at least two weekend days per month.
Required Qualifications
- High School Diploma or GED
- Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)
Desired Qualifications
- 1-2 years of customer service or sales experience
- 1-2 years MindBody software experience
- Competitive drive to succeed in commission sales and performance based culture
- Excellent customer service skills
- Knowledge of sales practices and techniques
- Independent, self-starter with strong organizational skills
- Basic computer skills
- Strong communication skills in both oral and written
- Organized and detail-oriented
- Friendly, warm, compassionate, and welcoming personality
- Easy to talk to and comfortable around new people
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