Front Desk Respresentative

Greet, register, and check guests in and out efficiently while managing reservations and computing accurate guest bills. Handle cash and credit card transactions following strict procedures, collect payments, and make change. Process check-outs, block rooms, monitor availability, and manage safe deposits per established protocols. Answer switchboard calls with proper etiquette, handle guest mail and messages, and offer wake-up calls. Maintain lobby, meeting, and back-office areas, clean guest rooms to standards, and ensure all cash funds are balanced at shift end. Inform management of complaints, log staff communications, and pass on lost-and-found inquiries. Adhere to emergency procedures, safety standards, and all company policies while wearing proper uniforms.