Front Desk/Reservations Agent

Greet guests professionally, determine reservation status, and register occupants while assigning rooms and issuing keys. Process inquiries via phone, email, web, and mail, then enter and maintain accurate guest data in the OPERA system. Verify payment methods, follow credit authorization procedures, and accommodate special requests with appropriate up-selling. Coordinate maintenance repairs, manage room status reports with Housekeeping, and communicate guest needs to Bell Staff and other departments. Maintain key inventory, assist with room holds, and perform assigned duties as directed by management. Hold a valid Food Handler's Card and OLCC permit within 30 days of employment.