FRONT DESK REPRESENTATIVE
$38,043,200–$38,043,200 year
On-siteDetroit, Michigan, United States
Job Summary
Register and process guests promptly upon arrival and departure, including greeting guests, assigning rooms, and issuing keys. Ensure guest satisfaction by managing communication flow, inputting information into computer systems, and performing all guest accounting functions to ensure accuracy. Receive and process telephone and walk-in reservations, maintain room availability records, and review accounts and charges during checkout. Maintain constant contact with support teams for guest needs, keep the Team Leader informed of problems, convey escort instructions, and resolve service-related issues. Requires strong verbal and written communication skills, computer literacy, and the ability to multi-task in a fast-paced environment.
Required Qualifications
- Good verbal and written communication skills
- Ability to read, write, and communicate verbally in English
- Ability to perform intermediate math
- Ability to multi-task
- Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
Desired Qualifications
- Ability to operate automated phone systems
- Ability to problem solving skills
- Strong guest services skills
- Relies on experience and judgment to plan and accomplish goals
- Skill in maintaining effective working relationships with staff and guests
- Knowledge of appropriate union contracts
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