Front Desk Representative

Front Desk Representative essential duties include managing check-in/check-out, collecting co-pays/deductibles/balances, obtaining credit card on file, verifying insurance and benefits, scheduling follow-up appointments and imaging/tests, preparing daily paperwork, batching and reconciling cash/tickets, creating claims when applicable, and ensuring smooth clinic operations. Responsibilities also include handling intake processes, verifying IDs/insurance cards, attaching documents in Athena and organizing scans in Medview PACS, printing and obtaining signatures on financial agreements, and communicating with zone leads to resolve issues. Our FOI environment emphasizes world-class orthopedic care, inclusion, equal opportunity, and compliance with applicable laws; pre-employment drug screening is required. All duties support a high-volume orthopedic front desk workflow and patient experience.