Front Desk Representative
On-siteJacksonville, Florida, United States
Jacksonville, Florida, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Greet patients and visitors, answer telephone calls, and schedule appointments while routing messages appropriately. Check patients in and out by verifying demographic, insurance, and registration information, then collect payments and issue receipts. Maintain accurate patient records in the EMR system, verify insurance eligibility, and respond to patient portal inquiries. Coordinate with clinical staff to facilitate efficient patient flow and keep the reception area clean and organized. Scan, file, fax, and upload documents while ensuring HIPAA compliance.
Required Qualifications
- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Ability to work effectively both independently and as part of a team
- Professional appearance and demeanor with a commitment to providing exceptional customer service
- Strong organizational skills with the ability to multitask and prioritize responsibilities
- Excellent verbal and written communication skills
Desired Qualifications
- Medical office experience
- Previous front desk experience in a medical practice
- Knowledge of medical terminology, insurance verification, referrals, and patient registration processes
- Experience using electronic medical records (EMR) systems
- Proficiency in Microsoft Office and standard office equipment
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